Frequently Asked Questions 

Q. Will I have the same cleaner come to my house every time?

A. Yes! With the exception of holidays when we’ll have to send a substitute cleaner to you; otherwise you’ll ALWAYS get the same cleaner or cleaners.

Q. How many cleaners will come to clean my home?

A. Usually one, as we have found that most customers prefer this. But if you’d like two or even three, that’s not a problem.

Q. Will my cleaning be done on the same day and at the same time every time you come to my home?

A. Yes.

Q. Can you do my ironing for me?

A. Yes.

Q. What areas do you cover?

A. The entire Tyneside, Tyne Valley, Hexham and Newcastle-upon-Tyne region. Gateshead to Gosforth, Haydon Bridge to Stocksfield, Blaydon to Whitley Bay and all points in-between. We even go as far as Darras Hall, Prudhoe and Ashington!

Q. Do I need to buy any special cleaning materials or equipment?

A. No. We can use your products and equipment but we generally use our own. If you have any special requirements or requests, please tell us.

Q. If I have an allergy, can you still clean for me?

A. Yes, of course we can. We have special professional products and equipment to help with most allergy sufferer’s requirements.

Q. Are you insured?

A. Yes, we are fully insured.

Q. Are your cleaners paid the minimum wage?

A. No. ALL our operatives are paid considerably more than the minimum wage. We aim to keep our staff team happy and highly motivated; we believe that paying people the minimum wage is tantamount to robbery!

Q. Do your cleaners all speak English?

A. Yes, of course. We ONLY employ cleaners with a good command of English.

Q. Can I check your references?

A. Yes, of course you can. We have built up a very high reputation for both reliability and excellent quality, and many of our existing customers will be more than happy to provide references for us.

Q. Do I have to have cleaning every week?

A. No. You can have cleaning when it suits you. That can be weekly, every two weeks, monthly or as-and-when required.

Q. What hours do you work?

A. We work when you need us. Most of our cleaning takes place between 0830 and 1700, Monday to Friday, but again, we clean when it suits you. Simply call us to discuss your requirements.

Q. What does it cost?

A. Unlike many of our competitors we make this crystal clear, we charge by the hour! Weekday domestic cleaning, during ‘usual’ working hours for bookings of four hours or less, is charged at £11.00 per hour per cleaner. Bookings of more than four hours are charged at £10.00 per hour per cleaner.

Q. Can you clean my office or shop?

A. Yes, we offer a commercial cleaning service. Please call Mel to discuss your needs.

Q. If I want cleaning, what do I do next?

A. Call us or email us. In most cases we’ll make an appointment to come and see you to discuss your requirements in person