Q. Will I have the same cleaner come to my house
every time?
A. Yes! With the exception of holidays when we’ll
have to send a substitute cleaner to you; otherwise
you’ll ALWAYS get the same cleaner or cleaners.
Q. How many cleaners will come to clean my home?
A. Usually one or two, as we have found that most
customers prefer this. But if you’d like three or
even four, that’s not a problem.
Q. Will my cleaning be done on the same day and
at the same time every time you come to my home?
A. We can usually clean for you on the same day every time
we come to you, but we are unable to guarantee a specific time.
We do however make every effort to arrive at your premises
within an hour of the scheduled time, but again
we are unable to guarantee a specific time.
Q. Can you do my ironing for me?
A. Yes.
Q. What areas do you cover?
A. The entire Tyneside, Wearside, Tyne
Valley, Hexham, Sunderland, Hartlepool, Durham, Gateshead and
Newcastle-upon-Tyne areas. In the North East that's
Gateshead to Gosforth, Haydon Bridge to Stocksfield,
Blaydon to Whitley Bay and all points in-between. We
even go as far as Darras Hall, Morpeth, Prudhoe,
Durham, Sunderland, Seaham, Peterlee and Ashington!
Q. Do you monitor the quality of the cleaning?
A. Yes, of course we do. We pride ourselves on the
quality of our service delivery and our supervisors
carry out frequent, unannounced spot-checks.
Additionally, we always perform a detailed
inspection following a first clean for all new
clients.
Q. Do I need to buy any special cleaning materials
or equipment?
A. No. We can use your products and equipment but we
generally use our own. If you have any special
requirements or requests, please tell us.
Q. Is there anything you don’t supply?
A. Yes. We do not carry bleach (for safety reasons)
nor do we supply black bin bags. If you require us
to use either, please leave these out for our
cleaners.
Q. Can you clean my oven?
A. Yes. We offer a complete oven cleaning service.
If you would like to have your oven cleaned, please
give us a minimum of 2 working days notice so we can
ensure that your cleaners have the correct equipment
and cleaning solutions for the task. There is NO
extra charge for this service.
Q. If I have an allergy, can you still clean for me?
A. Yes, of course we can. We have special
professional products and equipment to help with
most allergy sufferer’s requirements.
Q. Do you clean carpets and upholstery?
A. Yes we do. We can clean your carpets, rugs and all
upholstered items, including most leather furniture.
Q. How long will it take to Spring Clean my home?
A. We know from our experience that a complete
top-to-toe Spring Clean of a fairly well-kept three
bedroom house can take up to 10 hours; however, we
will advise you of what can realistically be
achieved in the hours you choose to book when we
visit you at your home to discuss your needs.
Q. Are you insured?
A. Yes, we are fully insured. But Mel’s Cleaning
will not be liable for any liability caused by or
arising out of or from: Damage to windows, articles
of glass, china porcelain, earthenware, stone or
other articles of a brittle nature.
Q. Are your cleaners paid the minimum wage?
A. No. ALL our operatives are paid considerably more
than the minimum wage. We aim to keep our staff team
happy and highly motivated; we believe that paying
people the minimum wage is tantamount to robbery!
Q. Do your cleaners all speak English?
A. Yes, of course. We ONLY employ cleaners who speak
perfect English.
Q. How long will it take to perform an
end-of-tenancy clean?
A. We know from experience that this can be the MOST
variable type of cleaning that we do! Every property
is different which is why we must inspect it before
we can give you an accurate indication of our fees.
Here are some recent examples... A complete
deep-clean of an extremely filthy nine bedroomed
student house can take 30 hours, equally we have
cleaned a six bedroom student house in Newcastle in
under 10 hours. A top-to-toe clean of a small, and
VERY dirty studio flat has taken 6 hours. What we
can assure you of, is that you'll get a first rate
clean as we are used to working closely with
commercial landlords and letting agents and we can
provide trade references on demand.
Q. Can I check your references?
A. Yes, of course you can. We have built up a very
high reputation for both reliability and excellent
quality, and many of our existing customers will be
more than happy to provide references for us.
Q. Can you clean my home if I have pets?
A. Yes, of course we can. Many customers have dogs
or cats and we are VERY experienced in managing your
pet whilst we clean your house. We also have
specialist vacuum cleaner attachments to deal with
stubborn pet hair too.
Q. How do I book one-off cleaning?
A. You will need to call the main office number, 0191 257 2775 to
make a booking for someone to visit you and give you an estimation
as to the number of cleaner hours you'll need.
If you wish to confirm the booking, we will require a
non-refundable deposit of £20.00 which will be deducted from your
final bill for the cleaning.
Q. Do I have to have cleaning every week?
A. No. You can have cleaning when it suits you. That
can be weekly, every two weeks, monthly or
as-and-when required.
Q. What hours do you work?
A. We work when you need us. Most of our cleaning
takes place between 0830 and 1700, Monday to Friday,
but again, we clean when it suits you. Simply call
us to discuss your requirements.
Q. What does domestic cleaning cost?
A. Unlike many of our competitors we make this
crystal clear, we charge by the hour! And we charge exactly
the same rate for ironing as we do for cleaning; this gives you
the flexibility of being able to mix and match our services
as and when you need them!
Weekday domestic cleaning, during ‘usual’ working hours
in the Durham, Morpeth and Tyne and Wear areas for
bookings of twelve hours or less, are charged from
£12.00 per hour per cleaner. Regular weekly or
fortnightly bookings of more than twelve hours in a
single session are charged from £10.00 per hour per
cleaner. One-off, end of tenancy and after builders
cleaning starts from £13.00 per hour per cleaner.
In the Hexham area and A69 corridor regular domestic
cleaning is charged from £13.00 per hour per
cleaner. One-off, end of tenancy and after builders
cleaning also starts from £13.00 per hour per cleaner.
Q. How do I book an end of tenancy student clean?
A. You will need to call the main office number, 0191 257 2775 to
make a booking for someone to visit you and give you an estimation
as to the number of cleaner hours you'll need. Please do not leave
this to the last minute, as we are often fully booked.
If you wish to confirm the booking, we will require a
non-refundable deposit of £20.00 which will be deducted from your
final bill for the cleaning.
Q. Can you clean the tops of cupboards and windows?
A. Yes, but we MUST use our own ladders in order to
comply with the Health & Safety legislation. If you
need cleaning at height, this is not a problem but
we will need at least 24 hours notice so that we can
ensure that we have the correct ladders (and trained
staff) at your location.
Q. Can you clean my office or shop?
A. Yes, we offer a commercial cleaning service.
Please call Mel to discuss your needs and to discuss pricing.
Q. If I want cleaning, what do I do next?
A. Call us or email us. In most cases we’ll make an
appointment to come and see you to discuss your
requirements in person
Q. Can I read your Terms & Conditions?
A. Yes, simply
click here to access these
Q. I want to work for Mel’s Cleaning, what do I do?
A. Please
click here to view our current vacancies.